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End User License Agreement (EULA)

Last Updated: July 20, 2022

READ CAREFULLY. THE SERVICES AND PRODUCT(S) OFFERED HEREIN ARE CERTAIN COMPUTER PROGRAMS AND OTHER PROPRIETARY MATERIAL (THE “MOBILE CLIENT SOFTWARE”) AS WELL AS RELATED ONLINE SERVICES (THE “SERVICES”), THE USE OF WHICH ARE SUBJECT TO THIS END USER LICENSE AGREEMENT (“AGREEMENT”) BETWEEN ZERION SOFTWARE INC. AND YOU. PLEASE BE AWARE THAT YOUR USE OF THE MOBILE CLIENT SOFTWARE AND THE SERVICES ARE ALSO SUBJECT TO OUR TERMS OF USE, OUR PRIVACY POLICY, WHICH ARE HEREBY INCORPORATED BY REFERENCE IN THIS AGREEMENT. USING THE MOBILE CLIENT SOFTWARE AND/OR ACCESSING OR REGISTERING FOR THE SERVICES CONSTITUTE YOUR AND YOUR COMPANY’S ASSENT TO AND ACCEPTANCE OF THIS AGREEMENT. IF YOU ARE ASSENTING AND ACCEPTING THESE TERMS ON BEHALF OF YOUR COMPANY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND YOUR COMPANY. IF YOU DO NOT AGREE WITH ALL TERMS, YOU MUST NOT DOWNLOAD THE MOBILE CLIENT SOFTWARE TO YOUR SYSTEMS AND/OR ACCESS OR REGISTER FOR THE SERVICES, INCLUDING ACCESSING OR COPYING ANY MANUALS AND DOCUMENTATION.

Written approval is not a prerequisite to the validity or enforceability of this Agreement and no solicitation of any such written approval by or on behalf of Zerion Software inc. shall be construed as an inference to the contrary. If you have ordered the mobile client software or the services, Zerion Software inc.’s acceptance is expressly conditional on your assent to these terms to the exclusion of all other terms.

This Agreement may be modified from time to time. It is your responsibility to regularly check Zerion Software’s site to determine if there have been changes to this Agreement and to review such changes. Continued use of the mobile client software or continue access of the services by you will constitute your acceptance of any changes or revisions to the Agreement.

Your failure to abide by this Agreement or any other terms or conditions posted anywhere within the services may result in suspension or termination of your use of the mobile client software or access to the services, without notice, in addition to Zerion Software’s other remedies.

I. THE MOBILE CLIENT SOFTWARE

1. LICENSE GRANT. Subject to the terms of this Agreement, Zerion Software, Inc. (Zerion Software) hereby grants to you (You) a limited, nontransferable, non sub licensable, nonexclusive license to install and operate the object code version of the Mobile Client Software solely on authorized systems, computers or mobile devices, solely to interact with, and allow the collection of data by, the Services and solely up to the number of licenses acquired by You.
2. LICENSE RESTRICTIONS. You may not, directly or indirectly: (a) modify, translate, reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or the underlying ideas or algorithms of the Mobile Client Software, except to the extent applicable statutory law expressly prohibits such restrictions; (b) create derivative works based on the Mobile Client Software; (c) use the Mobile Client Software for performing comparisons or other “benchmarking” activities; (d) copy, rent, lease, distribute, or otherwise transfer rights to the Mobile Client Software; or (e) remove any proprietary notices or labels on the Mobile Client Software.

II. THE SERVICES

1. ACCESS GRANT. Subject to the terms and conditions of this Agreement, Zerion Software shall provide You with access rights to the iformbuilder.com online service (the Services), solely in accordance with this Agreement, solely for use with the Mobile Client Software, solely for your internal business purposes and up to the number of authorized users for whom access rights have been purchased in accordance with this Agreement. Each authorized user purchased must have a unique username in the system. Sharing of usernames is expressly prohibited and in violation of this agreement.
2. REGISTRATION. The Services require that You register and/or set up an account to use all or a portion of the Services. In order to do so, you may be provided, or required to choose, a password, User Id, and/or other registration information, such as credit card information for payment of Services (collectively, the “Registration Information”). You agree and represent that all Registration Information provided by you is accurate and up-to-date. If any of your Registration Information changes, you must immediately update it by editing your customer profile on the Services. In our sole discretion, Zerion Software may refuse to grant you a user name that impersonates someone else, is protected by trademark or other proprietary right law, or is offensive. For additional information regarding use of personal information you supply or communicate to the Services, please see our Privacy Policy, here – Zerion Software Privacy Policy. You are solely responsible for maintaining the confidentiality of your Registration Information, and for any failure to do so. You are solely responsible for all use of the Services by you and anyone you allow to access the Services.
3. SECURITY. If You have reason to believe that your account is no longer secure (e.g., loss, theft or unauthorized disclosure or use of your Registration Information or computer or mobile device used to access the Services), you must promptly change the affected Registration Information and notify Zerion Software via the “Contact Us” page in the Zerion Software’s site(s) (the “Site”). If you install any software or enable any service that stores information from the Services on any mobile device or computer, it is your responsibility, prior to transfer of such device, to remove your information or otherwise disable access to such software or service, in order to prevent unauthorized access to your information or account.
4. USE OF THE SERVICES. Unless otherwise specified, the Services are solely intended for your internal business purposes only. You agree to use the Services only for lawful purposes and you acknowledge that your failure to do so may subject you to civil and criminal liability. You will not, nor attempt to do, any of the following with respect to the Services, except as expressly authorized or enabled by Zerion Software: (a) Access the Services in a manner or through an interface not provided or authorized by Zerion Software including but not limited to, any automated means (e.g., scripts or bots); (b) Reproduce, duplicate, copy, sell, trade, resell or exploit the Services; (c) Republish or syndicate the information available on the Services.
5. USER CONDUCT. You agree not to use the Services to upload, post, transmit, share, store or otherwise make available any content that we deem to be harmful, threatening, unlawful, defamatory, infringing, abusive, inflammatory, harassing, vulgar, obscene, fraudulent, invasive of privacy or publicity rights, hateful, or racially, ethnically or otherwise objectionable. You further agree not to upload, post, transmit, share or otherwise make available any unsolicited or unauthorized advertising, solicitations, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation. You hereby represent and warrant that you will not use the Services to violate, misappropriate or infringe rights of third parties, including intellectual property rights.
6. COMPLIANCE WITH LAWS AND AGREEMENT. You agree to use the Services only for purposes that are permitted by any applicable law, rules or regulations, and as permitted by this Agreement.
7. INTERFERENCE. You agree not to disrupt, overwhelm, attack, modify or interfere with the Services or its associated software, hardware and/or servers in any way, and you agree not to impede or interfere with others use of the Services. You further agree not to alter or tamper with any information or materials on or associated with the Services. Other than connecting to Zerion Software’s servers by http requests using a Web browser, you may not attempt to gain access to Zerion Software’s servers by any means – including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Services or otherwise.
8. USER CONTENT. You are solely responsible for the reviews, messages, notes, text, information, business data, photos, profiles, and any other content that you upload, publish or display (hereinafter, post) on or through the Services, or transmit to or share with other users (collectively the User Content). You may not post, transmit, or share User Content on the Services that you did not create or that you do not have permission to post, transmit, or share. You understand and agree that Zerion Software may, but is not obligated to, review the Services and may delete or remove (without notice) any User Content in its sole discretion, for any reason or no reason, including User Content that in the sole judgment of Zerion Software violates this Agreement, or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of users or others. You are solely responsible at your sole cost and expense for creating backup copies and replacing any User Content you post or store on the Services or provide to Zerion Software.
9. OWNERSHIP OF USER CONTENT. Zerion Software does not assert any ownership over your User Content. You retain full ownership of all of your User Content and any intellectual property rights or other proprietary rights associated with your User Content. You represent, warrant and agree that no materials or information of any kind submitted through your account or otherwise posted, transmitted, or shared by you on or through the Services will violate or infringe upon the rights of any third party, including copyright, trademark, trade secrets, privacy, publicity or other personal or proprietary rights; or contain libelous, defamatory or otherwise unlawful material. During the term of the access rights to the Services, You grant to Zerion Software a limited, non-exclusive license to store, copy, use, encrypt, aggregate, modify or display User Content solely to the extent necessary to provide the Services to You. Zerion Software will not use User Content for any other purpose. Upon termination or expiration of this Agreement for any reason, Zerion Software will destroy all User Content in its possession except as required by law unless You request otherwise in writing.

III. INTELLECTUAL PROPERTY

1. TITLE. As between the parties, Zerion Software and its licensors retain all right, title, and interest, including, without limitation, all intellectual property rights to the Mobile Client Software and/or the Services. You understand that Zerion Software may modify or discontinue offering the Mobile Client Software or the Services at any time. The Mobile Client Software and Services are protected by the intellectual property laws of the United States and international treaties. This Agreement does not give You any rights not expressly granted herein. You understand that the Mobile Client Software is licensed and not sold, and that you get an access right to the Services not a proprietary interest.
2. USE OF MATERIAL. The Services contain material that is protected by state, national and international copyright, trademark and other intellectual property laws. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any material, including code and software, from the Services. You may download material from the Services and may use the Services for your personal use only, provided you keep intact all copyright and other proprietary notices.
3. OWNERSHIP AND CONTROL. The content, organization, graphics, text, images, video, design, mark up language, compilation, trademarks, service marks, logos, slogans, advertising and all other material on or used for the Services, including without limitation, the “look and feel” of the Site(s), are protected under applicable copyrights and other proprietary (including but not limited to intellectual property) rights and are the property of Zerion Software or its licensors. The copying, rearrangement, redistribution, modification, use or publication by you, directly or indirectly, of any such matters or any part of the Site, including but not limited to the removal or alteration of advertising, except for the limited rights of use granted hereunder, is strictly prohibited.
4. FEEDBACK. If you provide Zerion Software with feedback, suggestions, testimonials, comments, ideas, ratings, reviews, bug reports, or any similar or related information (“Feedback”), you agree that (a) any and all right, title and interest to such Feedback shall become the exclusive property of Zerion Software; (b) Zerion Software shall be able to use and share such Feedback without your consent; (c) Zerion Software owes you no obligation or compensation whatsoever regarding the Feedback; and (d) Zerion Software may already have contemplated or be contemplating the same or similar ideas as your Feedback. If you do not agree with these terms regarding Feedback, or want to maintain ownership of any intellectual property contained in any specific Feedback, your sole option and recourse is to not submit such specific Feedback to Zerion Software.

IV. CONFIDENTIALITY

Except as expressly allowed by this Agreement, You will not use or disclose any Mobile Client Software, software or related technology, idea, algorithm or information except to the extent You can document that it is generally available for use and disclosure by the public without any charge or license. User Content is Your confidential information.

V. ECONOMIC TERMS

1. SERVICES. If You subscribe to the Services, you agree to pay any and all applicable fees (e.g., one time, recurring monthly, annual subscription fees for accounts) incurred in connection with your account at the rates in effect when the charges were incurred. If you terminate your account, such termination will be effective immediately, and you will not receive a refund for any amounts you already paid. You agree to pay any applicable taxes, and reimburse us for any collection costs and interest for any overdue amounts.
2. FREE TRIAL OFFERS. If you receive a free offer for a specific number of days, you will not be charged during the free offer time period. To continue service after the trial period has expired requires a paid subscription.
3. NO REFUNDS. Unless we state in writing otherwise, all fees and charges are nonrefundable.
4. THIRD PARTY CHARGES AND MOBILE ALERTS. You are solely responsible for any fees or charges incurred to access the Services through an internet access provider or other third party, including without limitation charges incurred to receive SMS messages or other mobile access, which may be billed to You or deducted from Your prepaid balance by Your mobile provider. You agree that Zerion Software is not liable in any way for any third party charges.

VI. INDEMNIFICATION

You agree to indemnify Zerion Software and its affiliates, employees, agents, representatives and third party services providers, and to defend and hold each of them harmless, from any and all claims and liabilities (including attorneys fees) which may arise from your submissions, from your unauthorized use of material obtained through the Services, or from your breach of this Agreement, or from any such acts through your use of the Services or the Mobile Client Software(s).

VII. DISCLAIMER

EXCEPT AS EXPRESSLY SET FORTH HEREIN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZERION SOFTWARE DISCLAIMS ANY AND ALL OTHER PROMISES, REPRESENTATIONS AND WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SYSTEM INTEGRATION, DATA ACCURACY, TITLE AND/OR NON-INFRINGEMENT. ZERION SOFTWARE DOES NOT WARRANT THAT THE PRODUCT(S) OR SERVICES WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SERVICES OR USE OF THE PRODUCT(S) WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ALL ERRORS WILL BE CORRECTED.

VIII. LIMITATIONS OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ZERION SOFTWARE BE LIABLE TO YOU FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, REGARDLESS OF THE NATURE OF THE CLAIM, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, COSTS OF DELAY, ANY FAILURE OF DELIVERY, BUSINESS INTERRUPTION, COSTS OF LOST OR DAMAGED DATA OR DOCUMENTATION, OR LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE, INCLUDING USER CONTENT AND/OR USE OF THE SERVICES OR PRODUCTS BY YOU, EVEN IF ZERION SOFTWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION UPON DAMAGES AND CLAIMS IS INTENDED TO APPLY WITHOUT REGARD TO WHETHER OTHER PROVISIONS OF THIS AGREEMENT HAVE BEEN BREACHED OR HAVE PROVEN INEFFECTIVE. THE CUMULATIVE LIABILITY OF ZERION SOFTWARE TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, ANY CAUSE OF ACTION SOUNDING IN CONTRACT, TORT, OR STRICT LIABILITY, WILL NOT EXCEED THE GREATER OF: (A) FIFTY DOLLARS (US$50); OR (B) THE TOTAL AMOUNT OF ALL FEES PAID TO ZERION SOFTWARE BY YOU UNDER THIS AGREEMENT DURING THE TWELVE (12)-MONTH PERIOD PRIOR TO THE ACT, OMISSION OR EVENT GIVING RISE TO SUCH LIABILITY. THIS LIMITATION OF LIABILITY IS INTENDED TO APPLY WITHOUT REGARD TO WHETHER OTHER PROVISIONS OF THIS AGREEMENT HAVE BEEN BREACHED OR HAVE PROVEN INEFFECTIVE. YOU HEREBY AGREE TO RELEASE ZERION SOFTWARE, ITS LICENSORS, ITS AFFILIATES AND THIRD-PARTY SERVICE PROVIDERS, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS FROM CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE PRODCUT(S) OR SERVICES.

IX. TERM AND TERMINATION

This Agreement shall continue until terminated as set forth herein. You may terminate this Agreement at any time. Zerion Software has the right to terminate and/or suspend your ability to access the Services or any portion thereof, for any or no reason, without notice. Any termination of this Agreement shall terminate the licenses granted hereunder. Upon termination of this Agreement for any reason, You shall destroy and remove from all equipment, computers, hard drives, mobile devices, networks, and other storage media all copies of the Mobile Client Software. Except for the license and except as otherwise expressly provided herein, the terms of this Agreement shall survive termination.

X. GOVERNMENT USE

If You are part of an agency, department, or other entity of the United States Government (“Government”), the use, duplication, reproduction, release, modification, disclosure or transfer of the Mobile Client Software or any related documentation is restricted in accordance with the Federal Acquisition Regulation 12.212 for civilian agencies and the Defense Federal Acquisition Regulation Supplement 227.7202 for military agencies. The Mobile Client Software and documentation is a “commercial item”, “commercial computer software” and “commercial computer software documentation.” The use of the Mobile Client Software and documentation is further restricted in accordance with the terms of this Agreement, or any modifications thereto.

XI. EXPORT CONTROLS

You shall comply with the U.S. Foreign Corrupt Practices Act and all applicable export laws, restrictions, and regulations of the United States or foreign agency or authority. You will not export, or allow the export or re-export of the Mobile Client Software(s) in violation of any such laws, restrictions or regulations.

XII. DISPUTE RESOLUTION

If a dispute arises between you and Zerion Software, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and Zerion Software agree that we will resolve any claim or controversy at law or equity that arises out of this Agreement or our services (each, a “Claim”) in accordance with one of the subsections below or as Zerion Software and you otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution.

1. LAW AND FORUM FOR DISPUTES. This Agreement shall be governed by and construed under the laws of the Commonwealth of Virginia, U.S.A. without regard to the conflicts of laws provisions thereof, and without regard to the United Nations Convention on Contracts for the International Sale of Goods. You agree that any claim or dispute you may have against Zerion Software must be resolved by a court located in Fairfax County, Virginia, except as otherwise agreed by the parties or as described in the Arbitration Option paragraph below. You agree to submit to the personal jurisdiction of the courts located within Fairfax County, Virginia for the purpose of litigating all such claims or disputes and You hereby agree to service of process in accordance with the rules of such courts.
2. ARBITRATION. For any claim (excluding claims for injunctive or other equitable relief), Zerion Software may elect to resolve the dispute through binding non-appearance-based arbitration. In the event Zerion Software elects arbitration, they shall initiate such arbitration through an established alternative dispute resolution (“ADR”) provider and such arbitration shall be conducted in accordance with such provider’s rules for non-appearance-based arbitration.
3. IMPROPERLY FILED CLAIMS. All claims you bring against Zerion Software must be resolved in accordance with this Dispute Resolution Section. All claims filed or brought contrary to the Dispute Resolution Section shall be considered improperly filed. Should you file a claim contrary to the Dispute Resolution Section, Zerion Software may recover reasonable attorney’s fees and costs, provided that Zerion Software has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim.

XIII. GENERAL PROVISIONS

This Agreement, together with the Privacy Policy and the Terms of Use, represents the complete agreement between the parties regarding the subject matter herein and supersedes all prior agreements and representations. This Agreement may be amended only by a writing executed by both parties. If any provision of this Agreement is held to be invalid, illegal or unenforceable in any respect, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. The failure of Zerion Software to act with respect to a breach of this Agreement by You or others does not constitute a waiver and shall not limit Zerion Software’s rights with respect to such breach or any subsequent breaches. This Agreement is personal to You and may not be assigned or transferred for any reason whatsoever (including, without limitation, by operation of law, merger, reorganization, or as a result of an acquisition or change of control involving You) without Zerion Software’s consent and any action or conduct in violation of the foregoing shall be void and without effect. You may not sub-license, transfer, sell or assign your Registration Information and/or this Agreement to any third party without Zerion Software’s written approval. Any attempt to do so will be null and void and shall be considered a material breach of this Agreement. Zerion Software may, in its sole discretion, assign this Agreement. Headings are for reference purposes only and do not limit the scope or extent of such section.

WCSR 7749793V2

Privacy Policy

EFFECTIVE DATE: July 8, 2024

What Information Do We Collect About You and Why?
How We Use Your Information
How We Share Your Information
Our Use of Cookies and Other Tracking Mechanisms
Cookie Preferences
Third Party Analytics
Third-Party Ad Networks
Third-Party Links
Security of My Personal Information
Access To My Personal Information
What Choices Do I Have Regarding Use of My Personal Information?
Data Privacy Framework Statement
Contact Us
Changes to this Policy

Zerion Software, Inc. (“Company”) values your privacy. In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose information that we obtain about visitors to our websites https://zerionsoftware.com/ and https://www.iformbuilder.com; (collectively, the “Site”), users of our mobile applications (the “Application”) and the services available through our Site (collectively, the “Services”), and how we use and disclose that information.
By visiting the Site, using or downloading our Applications, or using any of our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Site or Services, and any dispute over privacy, is subject to this Policy and our Terms of Use, including its applicable limitations on damages and the resolution of disputes. The Terms of Use are incorporated by reference into this Policy.

What Information Do We Collect About You and Why?
We may collect information about you directly from you and from third parties, as well as automatically through your use of our Site or Services.

Information We Collect Directly From You. Certain areas and features of our Site and Services require registration. To register you must provide your Company Name, Email Address, Phone Number, First Name, and Last Name. We also may collect additional optional information from you, including Company Role, and Company Website; however, you are not required to provide us with this information. In addition, if you make a purchase, we will also request that you provide your credit or debit card information and your billing and shipping address.

Information We Collect Automatically. We may automatically collect the following information about your use of our Site or Services through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Site and or use our Services; and the referring URL, or the webpage that led you to our Site, and the following: browser type, IP address and page views. We also may collect the following information about your use of the Application: mobile device ID; location and language information; device name and model; operating system type, name, and version; your activities within the Application; and the length of time that you are logged into our Application. We may combine this information with other information that we have collected about you, including, where applicable, your user name, name, and other personal information Please see the section “Cookies and Other Tracking Mechanisms” below for more information.

How We Use Your Information
We use your information, including your personal information, for the following purposes:

• To provide our Services to you, to communicate with you about your use of our Services, to respond to your inquiries, to fulfill your orders, and for other customer service purposes.
• To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Site or our Services.
• For marketing and promotional purposes. For example, we may use your information, such as your email address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you. We also may use the information that we learn about you to assist us in advertising our Services on third party websites.
• To better understand how users access and use our Site and Services, both on an aggregated and individualized basis, in order to improve our Site and Services and respond to user desires and preferences, and for other research and analytical purposes.
• You may limit the use and disclosure of personal information by opting-out of such communications, following the opt-out instructions contained in the e-mail

How We Share Your Information
We may share your information, including personal information, as follows:

• Other Users. Your user name and any information that you post to the public sections of our Site, including, without limitation, reviews, comments, and text will be available to, and searchable by, all users of the Site and Services.
• Affiliates. We may disclose the information we collect from you to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your personal information will be subject to this Policy.
• Service Providers. We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform functions on our behalf.
• Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
• In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
• To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation in which Company is involved.
• Aggregate and De-Identified Information. We may share aggregate or de-identified information about users with third parties for marketing, advertising, research or similar purposes.

Our Use of Cookies and Other Tracking Mechanisms
We and our third party service providers use cookies and other tracking mechanisms to track information about your use of our Site or Services. We may combine this information with other personal information we collect from you (and our third party service providers may do so on our behalf).

Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); if applicable, you also may opt-out of targeted advertising by following the instructions in the Third Party Ad Network section.

Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Service. There are two types of cookies: session and persistent cookies.

• Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site.
• Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity.

Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.

COOKIE POLICY

Last updated November 08, 2024

This Cookie Policy explains how Zerion Software (“Company,” “we,” “us,” and “our“) uses cookies and similar technologies to recognize you when you visit our website at https://www.zerionsoftware.com (“Website“). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Zerion Software) are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Website for advertising, analytics, and other purposes. This is described in more detail below.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

The Cookie Consent Manager can be found in the notification banner and on our Website. If you choose to reject cookies, you may still use our Website though your access to some functionality and areas of our Website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies.

The specific types of first- and third-party cookies served through our Website and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

Essential website cookies:

These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas.

Name:__cf_bmPurpose:Cloudflare places the cookie on end-user devices that access customer sites protected by Bot Management or Bot Fight Mode.Provider:.linkedin.comService:CloudFlare View Service Privacy PolicyType:http_cookieExpires in:29 minutes

Analytics and customization cookies:

These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are, or to help us customize our Website for you.

Name:_gaPurpose:Records a particular ID used to come up with data about website usage by the userProvider:.zerionsoftware.comService:Google Analytics View Service Privacy PolicyType:http_cookieExpires in:1 year 1 month 4 days

Name:860969564Provider:www.google.comType:pixel_trackerExpires in:session

Name:_ga_#Purpose:Used to distinguish individual users by means of designation of a randomly generated number as client identifier, which allows calculation of visits and sessionsProvider:.zerionsoftware.comService:Google Analytics View Service Privacy PolicyType:http_cookieExpires in:1 year 1 month 4 days

Name:trackingProvider:lltrck.comType:pixel_trackerExpires in:session

Name:s7Purpose:Gather data regarding site usage and user behavior on the website.Provider:.linkedin.comService:Adobe Analytics Type:server_cookieExpires in:30 days

Name:_gat#Purpose:Enables Google Analytics regulate the rate of requesting. It is a HTTP cookie type that lasts for a session.Provider:.zerionsoftware.comService:Google Analytics View Service Privacy PolicyType:http_cookieExpires in:less than 1 minute

Name:s7Purpose:Gather data regarding site usage and user behavior on the website.Provider:zerionsoftware.comService:Adobe Analytics Type:html_local_storageExpires in:persistent

Name:_gidPurpose:Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session.Provider:.zerionsoftware.comService:Google Analytics View Service Privacy PolicyType:http_cookieExpires in:23 hours 59 minutes

Name:#collectPurpose:Sends data such as visitor’s behavior and device to Google Analytics. It is able to keep track of the visitor across marketing channels and devices. It is a pixel tracker type cookie whose activity lasts within the browsing session.Provider:www.google-analytics.comService:Google Analytics View Service Privacy PolicyType:pixel_trackerExpires in:session

Advertising cookies:

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Name:lidcPurpose:These cookies are associated with a B2B marketing platform, formerly known as Bizo, which is now owned by LinkedIn, the business networking platform. This sub-domain is connected with LinkedIn’s marketing services that enable website owners to gain insight into types of users on their site based on LinkedIn profile data, to improve targeting.Provider:.linkedin.comService:LinkedIn View Service Privacy PolicyType:server_cookieExpires in:1 day

Name:IDEPurpose:Used to measure the conversion rate of ads presented to the user. Expires in 1.5 years.Provider:.doubleclick.netService:DoubleClick View Service Privacy PolicyType:server_cookieExpires in:1 year 11 months 29 days

Name:UserMatchHistoryPurpose:These cookies are associated with a B2B marketing platform, formerly known as Bizo, which is now owned by LinkedIn, the business networking platform. This sub-domain is connected with LinkedIn’s marketing services that enable website owners to gain insight into types of users on their site based on LinkedIn profile data, to improve targeting.Provider:.linkedin.comService:LinkedIn View Service Privacy PolicyType:server_cookieExpires in:30 days

Name:bcookiePurpose:Used to optimize the range of advertising on LinkedinProvider:.linkedin.comService:Linkedin Ad Analytics View Service Privacy PolicyType:server_cookieExpires in:11 months 30 days

Name:_gcl_auPurpose:Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.Provider:.zerionsoftware.comService:Google AdSense View Service Privacy PolicyType:http_cookieExpires in:2 months 29 days

Name:test_cookiePurpose:A session cookie used to check if the user’s browser supports cookies.Provider:.doubleclick.netService:DoubleClick View Service Privacy PolicyType:server_cookieExpires in:15 minutes

Social networking cookies:

These cookies are used to enable you to share pages and content that you find interesting on our Website through third-party social networking and other websites. These cookies may also be used for advertising purposes.

Name:bscookiePurpose:Cookie used for Sign-in with Linkedin and/or for Linkedin follow feature on 3rd party websitesProvider:.www.linkedin.comService:Linkedin Ad Analytics View Service Privacy PolicyType:server_cookieExpires in:11 months 30 days

Unclassified cookies:

These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers.

Name:trackalyzerProvider:lltrck.comType:server_cookieExpires in:11 months 30 days

Name:00D4100000067di_WEB_STORAGEProvider:zerionsoftware.comType:html_local_storageExpires in:persistent

Name:trackalyzerProvider:zerionsoftware.comType:html_local_storageExpires in:persistent

Name:ar_debugProvider:px.ads.linkedin.comType:server_cookieExpires in:1 month

Name:ar_debugProvider:.www.google-analytics.comType:server_cookieExpires in:2 months 29 days

How can I control cookies on my browser?

As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information. The following is information about how to manage cookies on the most popular browsers:

• Chrome
• Internet Explorer
• Firefox
• Safari
• Edge
• Opera

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit:

• Digital Advertising Alliance
• Digital Advertising Alliance of Canada
• European Interactive Digital Advertising Alliance

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Website or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Do you use Flash cookies or Local Shared Objects?

Websites may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention, and for other site operations.

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. They can accomplish this by using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details, or other details that directly identify you unless you choose to provide these.

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at marketing@zerionsoftware.com or by post to:

Zerion Software

13221 Woodland Park Rd

Herndon, VA 20171

United States

Cookie Consent Preferences
Consent Preferences

Third Party Analytics.
We use automated devices and applications, such as Google Analytics, WalkMe, and Pardot to evaluate usage of our Site and, to the extent permitted, our Application. We also may use other analytic means to evaluate our Services. We use these tools to help us improve our Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. We do not share your personal information with these third parties.

Third-Party Ad Networks
We reserve the right to, and may use third parties such as network advertisers to display advertisements on our Sites, to assist us in displaying advertisements on third party websites, and to evaluate the success of our advertising campaigns. Network advertisers are third parties that display advertisements based on your visits to our Site as well as other websites. This enables us and these third parties to target advertisements by displaying ads for products and services in which you might be interested. Third party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third party cookies and other technologies are governed by each third party’s specific privacy policy, not this one. We may provide these third-party advertisers with information about your usage of our Site and our services, as well as aggregate or non-personally identifiable information about visitors to our Site and users of our service.

You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information regarding this practice by NAI members and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp (NAI) and www.aboutads.info/choices (DAA).
Opting out of one or more NAI member or DAA member networks (many of which will be the same) only means that those members no longer will deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our Site or other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing. Also, if your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAA opt-out may no longer be effective. Additional information is available on NAI’s and DAA’s websites accessible by the above links.

Third-Party Links
Our Site and Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.

Security of My Personal Information
We have implemented commercially reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

Access To My Personal Information
You may modify personal information that you have submitted by logging into your account and updating your profile information. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Site or Application for a period of time.

What Choices Do I Have Regarding Use of My Personal Information?
We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the e-mail. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any Services you have requested or received from us.

Individuals located in certain countries, including the European Economic Area, have certain rights in relation to their personal information. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information. You can do this using the settings and tools provided in your account. If you have any trouble please send an email to support@iformbuilder.com with details of your request.

Contact Us
If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact us at privacy@zerionsoftware.com.

Changes to this Policy
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site, here. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site, or by emailing you a notice with the new version of this Policy.

EU Privacy Policy

For your convenience we have consolidated our EU and US privacy policies into a single global policy. Please refer to this link for information about our global privacy policy.

Learn More

Support and Service Level Policies

Page updated March 14, 2024.

Zerion Software has divided its customer base into two classifications: shared database and a dedicated database, which includes our Smart Enterprise and Solution Provider account.

FOR SHARED DATABASE CUSTOMERS, WE OFFER:

• Support via our Help Desk>>
• Support on iFormBuilder.com for product related questions

FOR DEDICATED DATABASE CUSTOMERS, WE OFFER:

• Support via our Help Desk>>
• Free Chat Support on iFormBuilder.com for product related questions

General Support is available Sunday at 7:00PM EST through Friday until 7 PM Eastern.
We will provide an initial response within 8 hours all issues submitted as tickets through the Help Desk. Complete resolution of requests is contingent on the nature of the issue, testing time required and other factors.

Issue Classification

The following issue classifications are used to drive the priority of a given issue, and a target resolution time. Zerion does its best to meet the stated resolution times listed above, but cannot guarantee the resolution time, as it depends on many factors, including the nature of the issue, time for resolution once identified, and required testing time.

*Server Uptime is supported by our backbone provider (Rackspace).

• P1 (Critical)
  • Definition: Stops normal business operations, no work-around exists.
  • Target resolution time: Investigate within 8 hours and determine issue/resolution. Once fix is completed and tested, a Patch will be applied to the target environment.
• P2 (High)
  • Definition: Affects business operations, and a work-around exists.
  • Target resolution time: Log issue and fix in next scheduled release within 10 days.
• P3 (Low)
  • Definition: Does not affect business operations.
  • Target resolution time: Issue logged and will be fixed in a future release

Please read our Privacy Policy for information about Zerion Software’s Privacy and Data Policies.

• iFormBuilder Support will help with workarounds and bug reporting
• Patches are issued for current versions
• High priority bugs will generally be fixed in the next maintenance release
• Non critical bugs will be scheduled according to a variety of considerations

Zerion Software supports the then current app store version of all their mobile client applications. Customers running older versions of the application(s) are not supported, unless the request is to assist in upgrading to the current supported version.

Software maintenance covers access to support and software product updates for the corresponding software license. Refer to the End User License Agreement for specific terms of agreement.

Support is open to system administrators and account holders. Active account holders can authorize 1 to 3 designated contacts to access support issues. Designated contacts must be a Company Admins on subscription accounts or Server Admins on dedicated database accounts. End-users will be redirected to a system administrator.

Administering iFormBuilder requires a baseline technical skill set; which varies depending on what your business needs entail. Customers are responsible for administering their own accounts. iFormBuilder Support will provide guidance on how to do this, but we will not be able to provide step by step detailed instructions. If you require further assistance with this level of implementation, please consider contacting a iFormBuilder Expert for Training.

iFormBuilder decrements purchased implementation support hours by rounding up to the nearest 15 minute interval.

Answers

The Customer Success Center Community Forum is a great channel for discussions about the iFormBuilder Platform, which is open to all users.

Experts

If you are unable to find what you need from Answers, contact an iFormBuilder Expert. Our experts provide paid assistance when customers need help on unsupported issues or with implementation services.

Third-Party Product Integration

iFormBuilder interfaces with a variety of technologies which add functionality to our overall solution. iFormBuilder will endeavor to provide documentation for integration with these 3rd party applications but does not provide support for 3rd party applications. We are unable to provide support when a failure in a 3rd party application occurs.

Customization and Development Requests

There are many ways to customize and extend the iFormBuilder platform. Zerion Software provides APIs and support for scripting languages, and tools that allow users to add or change CSS rules, HTML, and JavaScript real-time. However, support to use of these customization options is limited. Implementation support hours may be purchased to pursue these issues at a deeper level and provide workarounds or solutions to the issue. Developer access is only available to accounts with a Diamond Support Plan (details below).

If you’re working to extend or customize the iFormBuilder platform and encounter a problem, the iFormBuilder support team is happy to help document the problem and relay information to our development teams as follows:

• We can help you verify whether our code is working as intended and document any bugs.
• If we provide examples of how to make customizations in our documentation, we will work to make sure that documentation is up-to-date.
• For in-depth questions about implementing customizations, we will refer customers to our expert network.

Modifying Data

iFormBuilder does not support direct database queries, as they can easily lead to data integrity problems. Customers that want to interact with their data in this manner should use the iFormBuilder API, which is available for our Enterprise and Solution Provider Accounts.

Fixing problems

In the event that there are data integrity problems due to defects in a product, iFormBuilder will provide workarounds or solutions to these problems that may involve SQL queries. We use SQL-based solutions as a last resort.

Reporting

The iFormBuilder professional services team can be engaged for reporting and integration projects. Project minimums do apply.